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Residential Solar Panel Service and Maintenance

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Residential Solar Maintenance Packages

Ensure your residential solar PV panels and battery storage units are performing at their optimal levels with regular solar PV maintenance and service.

Prevent breakdowns, emergency callouts, and inefficiencies with constant monitoring, cleaning and annual services from our professional team.

At ProStar Energy, we offer three affordable maintenance packages that will provide a maintenance plan to fit your budget.

Learn more about these packages today by speaking to our expert team on 0331 6302225.

solar panel cleaning

Our Solar PV Maintenance Packages

Each of our packages offers professional and friendly maintenance and monitoring with an emphasis on keeping your residential solar panel system functioning at its best.

Please see our dictionary of terminology and services below.

Bronze Package

  • Access to service desk engineers  
  • Remote diagnostics 

Silver Package

  • Yearly service of PV system 
  • Access to service desk engineers  
  • Remote diagnostics  
  • Pro-active monitoring & fault resolution 

Gold Package

  • Yearly service of PV system 
  • Access to service desk engineers  
  • Remote diagnostics  
  • Pro-active monitoring & fault resolution 
  • Onsite engineer on an SLA (max three Days) 

Glossary of service terms

Access To Service Desk Engineers

You will benefit from the support of our service desk engineers via telephone and email, who can help with queries and provide an initial diagnosis for your system.

Pro-Active Monitoring & Fault Recognition

We will actively monitor your system, meaning we will spot problems early and can provide solutions to fix them before they become bigger issues.

Remote Diagnostics

We can remotely access your system to diagnose and quickly resolve any issues you may be experiencing. Please note that your PV system will need internet access for this.

Onsite Engineer On An SLA

Engineers will visit your site on a 48-hour SLA (maximum three-day duration).

Need further explanation on these services? Don’t hesitate to get in touch with our team by calling us on 0331 6302225.

  • 25 Year warranty on all parts
  • 2 Year workmanship guarantee
  • MCS Certified
  • Installation within just 3 weeks
  • 5000+ Installations completed
  • 25 Installations carried out weekly
  • Experienced, accredited & friendly team
  • Deposit & guarantee protection

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Why Do Residential Solar Panels Need Maintenance?

Most of the time, solar panels are low maintenance. However, regular solar PV maintenance is imperative because it ensures optimal working conditions.

By keeping on top of maintenance and servicing, you can extend the lifespan of your system to up to 30 years.

Additionally, consistent monitoring can spot and repair issues before they escalate, saving you emergency repair costs and keeping the system performing at the highest levels, saving you money.

Chat with our team to discover more about the benefits of regular maintenance. Call us on 0331 6302225.

What Can Go Wrong With A Solar Panel System?

Solar panels have a good reputation for their durability and reliability.

However, the systems are intricate and can be subject to occasional issues.

Common issues can include:

  • System failure due to poor-quality installation
  • Damage from debris, wildlife and the elements
  • Corrosion of panel surfaces and wiring
  • Problems with the inverter (this may have a shorter lifespan than the panels themselves)
  • Solar battery malfunctions

If you think you are experiencing one of these issues, get in touch with us today at 0331 6302225.

solar panel voltage check
solar panel installer

Solar Panel Monitoring

Monitoring software and technology makes it easier than ever to keep an eye on how your residential solar panels are performing.

Software means you can:

  • Track solar panel performance
  • Receive alerts and timely status reports
  • See real-time savings
  • Monitor AC energy production

Consistent monitoring is key because it means you can spot drops in performance and other indicators of a problem. These can be fixed quickly and before they cause other problems.

Spotted a drop in performance? Contact us today for a prompt diagnosis and resolution at 0331 6302225.

When To Make Use Of Your Residential Solar PV Maintenance Package?

Opting for a residential solar PV maintenance package will give you peace of mind that you are getting the most out of your system.

You will be able to contact our support team whenever you think you have an issue. Common issues that trigger our clients to get in touch include:

  • A drop in efficiency
  • Unreliable performance
  • Visible damage to your panels or other components
  • Birds, rodents, or other wildlife disrupting your panel

Don’t hesitate to reach out to us if you think you are experiencing a problem. Call us on 0331 6302225.

modern house with solar panels

Birds Impeding Your Solar Panels

We know that birds can pose numerous issues around your property, and when it comes to your solar panels, the mess they produce can adversely affect their efficiency and performance.

What’s more, the presence of birds can also:

  • Cause damage to the roof
  • Attract other vermin that could invade your property
  • Keep you up at night, plodding about and cooing
  • Lead to bitten wires and scratched surfaces

Bird Proof Your Solar Panels With ProStar Energy 

At Prostar Energy we specialises in bird proofing solar panels. We offer a cleaning and bird clearing service to ensure your solar panels continue to perform and work efficiently. We will survey your solar panels to best determine the right cause of action, before conducting the right cleaning and bird clearing service for your property.

Contact us today for a prompt resolution at 0331 6302225.

Residential Solar PV Maintenance FAQs

While solar panels and their systems are fairly low maintenance, it is recommended that you have an annual service to ensure all parts are functioning as they should and regular cleans of the panels to ensure optimal sunlight absorption.

We offer three levels of maintenance packages, each with varying levels of support.

With our smallest package, Bronze, you can access remote diagnostics and our service desk engineers. Our Silver package is the next step up, offering yearly service, remote diagnostics, proactive monitoring, and fault resolution, in addition to access to service desk engineers. The last package we offer is our Gold package, which includes all the features of the Silver package plus an onsite engineer on a maximum three-day SLA, priority access to the technical support team, and a dedicated accounts team.

Yes, solar panels can be effectively cleaned by rain. To get rid of any dirt that rain might cause, we advise cleaning your panels with warm water and a soft cloth at least once a year.

There are several signs that will suggest you should reach out to our support team. These include:

  • A drop in efficiency
  • Unreliable performance
  • Visible damage to the panels or other components
  • Birds, rodents, or other wildlife disrupting your panels

If you are experiencing any of these issues, contact us today on 0331 6302225.

Absolutely. If you are on the silver or gold maintenance package, we will monitor your solar panels for you. As part of this monitoring, we will pick up on any problems or efficiency issues and get in touch with you to arrange a time and date to resolve them.

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Check if you are eligible for FREE Solar with PPA
and see how much your business could save!

Ready to take the next step? Book a free property survey online or give us a call on 0331 6302225 today. Our team is here to support and guide you throughout the entire process, so let’s get started!

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Main Office:
290 Holdenhurst Road,
Bournemouth,
Dorset
BH8 8AY

Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU

Telephone: 0331 6302 225

Commercial and Domestic Solar Panels across Dorset, Hampshire, Wiltshire, Berkshire, Sussex and Home Counties
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Registered in England and Wales 12081074 | Company number: 12081074 | VAT number: 334899162