Call: 03316 302 225
ProStar Energy is committed to transparency and operating to the highest standards of customer protection. As a TrustMark-registered business, we are required to provide the following information for our customers.
ProStar Energy Ltd
Unit 7-8 Millstream Trading Estate
Christchurch Road
Ringwood
Hampshire
BH24 3SD
Tel: 03316 302 225
Email: [email protected]
Website: www.prostarenergy.co.uk
Registered Name: Prostar Energy Ltd
Registered in England and Wales
Company Number: 12081074
VAT Number: 334899162
Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU
ProStar Energy Ltd is registered with TrustMark, the Government-endorsed quality scheme for home improvements, repairs, renewable energy installations, and low energy retrofits.
Scheme Provider: TrustMark
Trades Registered For: Electricians, Solar Panel Installers and Battery Storage Systems (MCS)
TrustMark Licence Number: 3643148
To verify our TrustMark registration, visit:
ProStar Energy Ltd holds the following insurance cover, arranged by Fowler Penfold Insurance Brokers (trading title of A-One Insurance Services (Bmth) Ltd), authorised and regulated by the Financial Conduct Authority.
Period of Insurance: 24/06/2025 to 24/06/2026
Insurer: Q Underwriting T/A Online Risk Solutions
Policy Number: TP1034912
Limit of Indemnity: GBP £5,000,000 any one occurrence unlimited in the period of insurance for Public Liability and in the aggregate in the period of insurance for Products Liability
Excess: £250
Territorial Limits: Anywhere within Great Britain, Northern Ireland, the Isle of Man or the Channel Islands. Elsewhere in the world in respect of the activities (excluding manual work outside the member countries of the European Union) in the course of the Business of directors, partners and/or employees of the Policyholder temporarily engaged outside the Territorial Limits as stated above.
Period of Insurance: 24/06/2025 to 24/06/2026
Insurer: Q Underwriting T/A Online Risk Solutions
Policy Number: TP1034912
Conditions: Indemnity to Principals
Limit of Indemnity: GBP £5,000,000 any one occurrence unlimited in the period of insurance for Public Liability and in the aggregate in the period of insurance for Products Liability in excess of £5,000,000 any one occurrence unlimited in the period of insurance for Public Liability and in the aggregate in the period of insurance for Products Liability.
Period of Insurance: 24/06/2025 to 24/06/2026
Insurer: Q Underwriting T/A Online Risk Solutions
Policy Number: TP1034912
Conditions: Indemnity to Principals
Limit of Indemnity: GBP £10,000,000 Legal Liability at Law for damages in respect of bodily injury, including death, illness and disease, sustained by any employee, including labour only sub-contractors, self-employed persons and persons hired or borrowed by the insured during the period of insurance and in connection with their business activities as described in the insurers policy schedule.
Period of Insurance: 24/06/2025 to 24/06/2026
Insurer: David Oliver Associates
Policy Number: PI24F1089098
Limit of Indemnity: GBP 2,000,000 any one claim and in total, including defence costs
Excess: £2,500 each and every claim does not apply to defence costs
Territorial Limits: Worldwide excluding USA/Canada
We take customer satisfaction seriously. If you have any feedback, questions, or concerns about the service you have received, we encourage you to get in touch with us directly and we will do our best to resolve any issues as quickly and fairly as possible.
To submit feedback or a complaint, please contact us by email:
We aim to acknowledge all complaints within 2 working days and will keep you informed throughout the resolution process. Where a resolution cannot be reached directly, we will signpost you to our Alternative Dispute Resolution (ADR) provider.
If a complaint cannot be resolved through our internal process, you have the right to refer your case to our Alternative Dispute Resolution provider. Details of our ADR provider are available on request. You may also refer to the TrustMark complaints process for further guidance.
https://www.trustmark.org.uk/homeowner/support/complaints-process
As a TrustMark-registered business, we operate in accordance with the TrustMark Customer Charter. This sets out your rights and our responsibilities when carrying out work on your behalf, including our commitments to:
A copy of the TrustMark Customer Charter is available to download from:
https://cms.trustmark.org.uk/media/5ysd22ha/customer-charter.pdf
Ready to take the next step? Book a free property survey online or give us a call on 0331 6302225 today. Our team is here to support and guide you throughout the entire process, so let’s get started!
*The payback period will depend on the size of the system and the energy requirements of your facility.
Main Office:
Unit 7-8 Millstream Trading Estate
Christchurch Road
Ringwood
Hampshire
BH24 3SD
Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU
Telephone: 03316 302 225
