Leading solar experts
Trustmark Logo White
HIES logo

Privacy Policy

This privacy policy tells you what to expect when ProStar Energy collects personal information that you provide to us. 

Visitors to our websites  

When someone visits this website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. 

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. 

Search Engines  

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either ProStar Energy or any third party. 

Email Marketing 

We use third-party email service providers, MPZMail and iContact, to deliver our email marketing. We gather statistics about email opens and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. Please see iContact’s policy for further details. 

Cookie Policy  

This website uses cookies. By using this website and agreeing to this policy, you consent to b4b marketing’s use of cookies in accordance with the terms of this policy. 

Cookies are files sent by web servers to web browsers and stored by the web browsers. 

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. 

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. 

We use cookies on this website, for the following purposes: 

  • to make login faster to our website by remembering your login details 
  • to make the page load quicker by sharing the workload across computers 
  • to ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using. 

Security & Performance   

We use a third-party service to help maintain the security and performance of the ProStar Energy website. To deliver this service, it processes the IP addresses of visitors to the website. 

Contact Forms   

Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third-party service which encrypts the email content using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. 

Social Media  

If you send us a private or direct message via social media the message will be stored within our password-protected account. It will not be shared with any other organisations. 

Emails  

We use a third-party provider to encrypt and protect our email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. 

Access to Personal Information  

ProStar Energy tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will: 

give you a description of it; 

tell you why we are holding it; 

tell you who it could be disclosed to; and 

let you have a copy of the information in an intelligible form. 

To make a request to ProStar Energy for any personal information we may hold, you need to put the request in writing addressing it to the address provided below. 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. 

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below. 

Links to other websites 

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. 

Changes to this privacy notice  

We keep our privacy notice under regular review. This privacy notice was last updated on 14 February 2021. 

How to contact us  

If you want to request information about our privacy policy, you can email us or write to: 

ProStar Energy 
290 Holdenhurst Road 
Bournemouth 
Dorset
BH8 8AY 

 

Please see below for the Customer Procedures:

 

Insurance Details

Public/ Products Liability £5 million provided by Q Underwriting Services Limited

Employers liability £10 million provided by Q Underwriting Services Limited

Professional Indemnity £2 million provided by David Oliver Associates

HIES Consumer Code

HIES Gives you trust, confidence and peace of mind you deserve.

Consumer protection made simple. When you enter into a contract with a member of HIES to install renewable products at your home in England, Scotland, Wales or the Isle of Wight, you should receive the following.

Vetted and accredited installers All members have successfully passed our strict accreditations process for the product (or products) they want to be accredited for. We also monitor them continuously.

Consumer advice line We are on hand to answer any questions you may have once yon have entered into a contract with a scheme member.

Deposit and stage-payment protection insurance This covers up to 25% of the contract value (maximum limit of £5,000) for 120 days, once your installation is registered with us.

Insurance-backed guarantee (IBG) An IBG provides protection if your installer ceases (stops) trading and cannot honour the tearms of their written guarantee. You will receive an IBG once the member has added in a date on our system to show when they completed your installation.

Alternative dispute resolution Our expert mediators are always on hand to help resolve any disputes you may have with one of our members.

Access to an ombudsman As a consumer, you will have free access to an ombudsman if we cannot settle your complaint.

Please read the consumer advice section to understand the protection you may receive and the obligations you have.

Accreditations

Check if you are eligible for FREE Solar with PPA
and see how much your business could save!

Ready to take the next step? Book a free property survey online or give us a call on 0331 6302225 today. Our team is here to support and guide you throughout the entire process, so let’s get started!

I consent to my data being collected and stored in accordance with the Privacy Policy.*

*Payback period - how long it takes for you to break even on your investment and start saving money.

ProStar Energy Solar Experts Logo Colour

Main Office:
290 Holdenhurst Road,
Bournemouth,
Dorset
BH8 8AY

Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU

Telephone: 0331 6302 225

Commercial and Domestic Solar Panels across Dorset, Hampshire, Wiltshire, Berkshire, Sussex and Home Counties
Copyright 2024 | ProStar Energy
Registered in England and Wales 12081074 | Company number: 12081074 | VAT number: 334899162