Commercial Solar Panel Servicing & Maintenance

Ensure optimal efficiency of your solar panel system with regular solar panel servicing and maintenance.
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Commercial Solar Maintenance Plans

Commercial solar panel maintenance is key to ensuring your solar panel system functions efficiently, providing you with the energy you need while keeping energy costs low.

You don’t want to face downtime because of a problem that might have been prevented in an annual service or maintenance check.

Prostar Energy provides three commercial solar panel maintenance packages to make servicing easy for you and to give you confidence that your system is working efficiently so you can continue to reap the benefits of this renewable energy source.

Discover more about these packages by calling our team on 0331 6302225.

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Our Commercial Maintenance Plans

We offer three tiers of commercial solar panel maintenance plans, so no matter what your budget is, you are guaranteed to find a plan that works for you.

We have included a glossary below to explain the included services.

Bronze Package

  • Direct Access to Service Desk Engineers
  • Remote System Diagnostics

Silver Package

  • Annual PV System Servicing
  • Dedicated Support from Service Desk Engineers
  • Remote Diagnostic Support
  • Proactive Monitoring & Fault Resolution

Gold Package

  • Annual Maintenance of PV System
  • Dedicated Support from Service Desk Engineers
  • Remote Diagnostic Services
  • Proactive Monitoring and Fault Resolution
  • Onsite Engineer Response Within SLA (Maximum Three Days)

Glossary of Services

Access To Service Desk Engineers

You will have access to our service desk engineers on the phone or via email. These engineers will be able to help with any queries and can often provide an initial diagnosis if your system is facing a problem.

Pro-Active Monitoring & Fault Recognition

We will proactively keep an eye on your system and will catch any problems early. We will then work to fix the problem quickly. The aim of this is to avoid downtime on your end and keep your panels working as efficiently as possible.

Remote Diagnostics

If you are experiencing a problem, we can access your system remotely to take a look at what might be going on and perform fault diagnostics*. (* An internet connection is required for your PV system.)

Onsite Engineer On An SLA

Engineers will visit your site on a 48-hour SLA (maximum three-day duration).

If you need further explanation of what is included in our maintenance packages, don’t hesitate to get in touch with our team today. Call us on 0331 6302225.

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Why Do Commercial Solar Panels Need Maintenance?

Keeping on top of commercial solar panel maintenance reduces the chances of your system breaking down and inefficient operations, saving you money.

There are many benefits of maintaining your solar panel system:

  • Extend system lifespan to up to 30 years
  • Maximise energy efficiency and output
  • Preventing costly repairs and downtime
  • Ensuring warranty compliance
  • Enhancing safety & preventing hazards
  • Compliance with regulations
  • Monitoring and performance tracking

With a diagnostic maintenance service, you can identify and fix any low-level problems with your system before they escalate, saving you time and money.

What Can Go Wrong With A Solar Panel System?

Commercial Solar Panels are known to be durable and reliable, but this doesn’t mean things never break down or go wrong.

As with any technology, a solar panel is subject to errors and system failures.

Common issues faced include:

  • System failure due to poor-quality installation
  • Damage from debris, wildlife and the elements
  • Corrosion of panel surfaces and wiring
  • Problems with the inverter (this may have a shorter lifespan than the panels themselves)
  • Solar battery malfunctions

The above list of frequent issues can be spotted and resolved with commercial solar panel maintenance, which is why choosing a maintenance package is extremely advantageous.

Find out more about how our solar panel maintenance packages can prevent these issues by calling us on 0331 6302225.

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Commercial Solar Panel Monitoring

Part of commercial solar panel maintenance is responding to issues when found. Of course, sometimes a problem isn’t obvious and will only be found by monitoring the system.

System monitoring is easier than ever, thanks to software, websites and apps.

These allow you to:

  • Track solar panel performance
  • Receive alerts and timely status reports
  • See real-time savings
  • Monitor AC energy production

By monitoring these reports, you can promptly identify decreases in energy output or lower savings, allowing you to call on your maintenance service to have us look at, diagnose and rectify any problems.

If you are concerned about something that is showing up on your monitoring software, get in touch with us today by calling 0331 6302225.

When To Make Use Of Your Maintenance Package?

Investing in a commercial solar panel maintenance package will make it a lot easier to stay on top of any problems.

With a package in place, you can make use of it at any time, for any reason.

Common reasons you might need to make use of your maintenance package include:

  • A drop in efficiency
  • Unreliable performance
  • Visible damage to your panels or other components
  • Birds, rodents, or other wildlife disrupting your panel

Call us on 0331 6302225 to book a maintenance appointment to resolve one of these issues.

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Thermal Imaging for Commercial Solar Panel Maintenance

At ProStar Energy, we use advanced thermal imaging technology to inspect and maintain commercial solar panel systems. By capturing infrared data, thermal imaging enables us to pinpoint areas of inefficiency, damage, or wear that could affect the performance and safety of your commercial photovoltaic (PV) system.

Benefits of Thermal Imaging for Commercial Solar Panels:

  • Detect Hidden Faults: Our thermal imaging inspections can reveal defects such as microcracks, hotspots, and connection faults that are not visible to the naked eye, ensuring your commercial solar panels continue to perform at their best.

  • Improve Energy Output: By identifying and addressing underperforming panels early, we help maximise the energy output and efficiency of your commercial solar panel system.

  • Prevent Costly Downtime: Early detection of issues through thermal imaging can prevent minor faults in your commercial solar panels from escalating into costly repairs or system downtime.

  • Comprehensive Reporting: After each inspection, we provide a detailed thermal report highlighting any problem areas within your commercial solar panel system, along with recommendations for maintenance or repairs.

Regular thermal imaging inspections are a crucial part of maintaining the long-term health and efficiency of your commercial solar PV system, ensuring that it delivers optimal performance year after year. Contact us today to include thermal imaging in your commercial solar panel maintenance plan.

If you notice a drop in your solar panel's performance, get in touch with us today. Call us on 0331 6302225.

Commercial Solar Panel Maintenance FAQs

Book your maintenance inspection with us by calling us on 0331 6302225 or complete our contact form.

Yes, rain will clean your solar panels. However, we recommend cleaning them with warm water and a soft cloth at least once a year to remove more stubborn dirt that the rain doesn’t wash away.

The aim of preventative maintenance is to lower the chance of issues and downtime. So, it is a proactive approach that entails routinely cleaning and inspecting equipment components before there is a problem. 

Corrective maintenance is when an engineer fixes or replaces parts that have malfunctioned or aren't operating as effectively as they should.

We recommend that you call in an engineer if you spot any of the following.

* A decline in effectiveness
* Performance that is not dependable
* Obvious harm to the panels or other parts
* Wildlife, such as birds or rodents, interfering with your panels

Commercial solar panels have few moving parts, meaning they are low maintenance. However, it is recommended that they are serviced and cleaned every 12 months to ensure optimal performance.

ProStar Energy offers three different maintenance packages which provide different levels of maintenance.

The smallest package available is Bronze which gives you access to our service desk engineers and remote diagnostics. The next level is our Silver package which provides you with a yearly service, access to service desk engineers, remote diagnostics and proactive monitoring and fault resolution. The final package is our Gold one, which provides everything from the Silver package with the addition of an onsite engineer on an SLA (max three days), access to the customer support team, priority access to the technical support team and a dedicated accounts team.

Preventative maintenance is a proactive strategy that involves regular maintenance of equipment where components are thoroughly cleaned and checked to reduce the risk of problems and downtime. 

Corrective maintenance is when an engineer repairs or replaces components that have stopped working or aren’t working as efficiently as they should be.

If you spot the following, it is recommended that you call out an engineer to complete a service or maintenance task.  

  • A drop in efficiency  
  • Unreliable performance  
  • Visible damage to the panels or other components 
  • Birds, rodents, or other wildlife disrupting your panels 

We recommend that you call us to book a service or maintenance inspection. Call us on 0331 6302225 or complete our contact form.

If you have our silver or gold maintenance packages, we will monitor your solar panels for you. As part of this monitoring, we will pick up on any problems or efficiency issues and get in touch with you to arrange a time and date to resolve them.

Regular maintenance will ensure that your solar panels are kept working as efficiently as possible for as long as possible. During maintenance checks and services, our technicians will spot any potential problems and resolve them before they have a negative impact on your commercial solar system. 

Common issues we find during services and maintenance checks include:  

  • System failure due to poor installation  
  • Damage from debris, wildlife and the weather  
  • Corrosion of panel surfaces and wiring 
  • Inverter problems  
  • Solar battery malfunction 

 These are all issues that we are able to rectify once spotted. 

Yes. To ensure your panels are able to absorb as much sun as possible, you can regularly clean the panel surfaces, removing any debris and dirt that might be blocking the panels.

Several factors can influence the performance of commercial solar panels. These include the amount of sunlight received, the angle and orientation of the panels, shading from nearby structures or vegetation, temperature variations, the cleanliness of the panels, and the efficiency of the inverter and other system components. Additionally, factors such as the quality of installation, maintenance practices, and the age of the panels can also impact their performance over time. Regular monitoring and maintenance can help optimise the performance of commercial solar panels and maximise their energy output.

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Ready to take the next step? Book a free property survey online or give us a call on 0331 6302225 today. Our team is here to support and guide you throughout the entire process, so let’s get started!

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Main Office:
290 Holdenhurst Road,
Bournemouth,
Dorset
BH8 8AY

Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU

Telephone: 0331 6302 225

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