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Commercial Solar Panel Servicing & Maintenance

Save energy and become more sustainable with commercial solar panels
  • INDUSTRY EXPERTS WITH OVER 50 YEARS COMBINED EXPERIENCE
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Commercial Solar Maintenance Packages

ProStar Energy maintenance packages make it easy to stay on top of looking after your commercial solar panels, helping them stay working at maximum efficiency to pass on the full benefits to your business.

With regular maintenance, you can limit disruptions to your renewable energy system and prevent avoidable servicing call outs.

We’ve developed three affordable maintenance packages so you can find the right choice for your business when it comes to requirements and budget. Our aim is to keep your solar panels working at their best all year round, providing maximum value.

For more information, or to sign up for one of our comprehensive maintenance packages, call us on 0331 6302225.

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Our maintenance packages 

We offer three curated maintenance packages; please see the glossary below for a more detailed explanation of each service.

Bronze Package

  • Access to service desk engineers  
  • Remote diagnostics 

Silver Package

  • Yearly service of PV system 
  • Access to service desk engineers  
  • Remote diagnostics  
  • Pro-active monitoring & fault resolution 

Gold Package

  • Yearly service of PV system 
  • Access to service desk engineers  
  • Remote diagnostics  
  • Pro-active monitoring & fault resolution 
  • Onsite engineer on an SLA (max three Days) 

Glossary of service terms

Access to service desk engineers

We’ll provide access to our service desk engineers via telephone and email to help with any queries and to offer an initial diagnosis for your system.

Pro-active monitoring & fault recognition

Our pro-active monitoring ensures any problems are caught early on, with fault resolution to fix the problem.

Remote diagnostics

Allowing for quick problem resolution, we acquire remote access into your PV system to perform fault diagnostics* (*internet connection required for PV system).

Onsite engineer on an SLA

Engineers will visit your site on a 48-hour SLA (maximum three-day duration).
  • 25 Year warranty on all parts
  • 2 Year workmanship guarantee
  • MCS Certified
  • Installation within just 3 weeks
  • 5000+ Installations completed
  • 25 Installations carried out weekly
  • Experienced, accredited & friendly team
  • Deposit & guarantee protection

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Why do commercial solar panels need maintenance?

Although commercial solar panels are low maintenance overall, keeping on top of regular maintenance is still necessary to keep panels in optimal working condition.

Keep on top of solar panel maintenance for panels that last up to 30 years.

With a diagnostic maintenance service, you can identify and fix any low-level problems with your system before they escalate. Ultimately, the aim of maintenance is to keep panels working efficiently whilst avoiding more costly repairs and emergency servicing down the line.

What can go wrong with a solar panel system?

Primarily, commercial solar panels are known for their durability and reliability. However, like any technology, they can be subject to errors and component failure.

Below we have outlined some of the problems that commonly affect solar panels, all of which can be identified and rectified through regular maintenance:

  • System failure due to poor quality installation
  • Damage from debris, wildlife and the elements
  • Corrosion of panel surfaces and wiring
  • Problems with the inverter (this may have a shorter lifespan than the panels themselves)
  • Solar battery malfunctions
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Solar Panel Monitoring

It is easier now than ever before for you to monitor the performance of your solar panels and spot potential issues before they become bigger problems, thanks to monitoring software and websites.

This software will enable you to:

  • Track solar panel performance
  • Receive alerts and timely status reports
  • See real-time savings
  • Monitor AC energy production

Keeping an eye on these reports means you can quickly spot drops in energy output or lower savings so you can swiftly contact us to take a look and rectify any issues that may be causing it.

If you notice a drop in your solar panel's performance, get in touch with us today. Call us on 0331 6302225.

When to make use of your maintenance package?

Once you have invested in a maintenance package for your commercial solar panel system, you’ll find it much easier to keep on top of any problems. 

No matter what issue you’re experiencing with your commercial solar panels, you can call on us at any time. Some common reasons for making use of our maintenance packages include:  

  • A drop in efficiency
  • Unreliable performance
  • Visible damage to your panels or other components
  • Birds, rodents, or other wildlife disrupting your panel 
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Thermal Imaging for Commercial Solar Panel Maintenance

At ProStar Energy, we use advanced thermal imaging technology to inspect and maintain commercial solar panel systems. By capturing infrared data, thermal imaging enables us to pinpoint areas of inefficiency, damage, or wear that could affect the performance and safety of your commercial photovoltaic (PV) system.

Benefits of Thermal Imaging for Commercial Solar Panels:

  • Detect Hidden Faults: Our thermal imaging inspections can reveal defects such as microcracks, hotspots, and connection faults that are not visible to the naked eye, ensuring your commercial solar panels continue to perform at their best.

  • Improve Energy Output: By identifying and addressing underperforming panels early, we help maximise the energy output and efficiency of your commercial solar panel system.

  • Prevent Costly Downtime: Early detection of issues through thermal imaging can prevent minor faults in your commercial solar panels from escalating into costly repairs or system downtime.

  • Comprehensive Reporting: After each inspection, we provide a detailed thermal report highlighting any problem areas within your commercial solar panel system, along with recommendations for maintenance or repairs.

Regular thermal imaging inspections are a crucial part of maintaining the long-term health and efficiency of your commercial solar PV system, ensuring that it delivers optimal performance year after year. Contact us today to include thermal imaging in your commercial solar panel maintenance plan.

If you notice a drop in your solar panel's performance, get in touch with us today. Call us on 0331 6302225.

Commercial Solar Panel Maintenance FAQs

Commercial solar panels have few moving parts, meaning they are low maintenance. However, it is recommended that they are serviced and cleaned every 12 months to ensure optimal performance.

ProStar Energy offers three different maintenance packages which provide different levels of maintenance.

The smallest package available is Bronze which gives you access to our service desk engineers and remote diagnostics. The next level is our Silver package which provides you with a yearly service, access to service desk engineers, remote diagnostics and proactive monitoring and fault resolution. The final package is our Gold one, which provides everything from the Silver package with the addition of an onsite engineer on an SLA (max three days), access to the customer support team, priority access to the technical support team and a dedicated accounts team.

Yes, rain will effectively clean solar panels. However, we recommend at least once a year your panels are cleaned with warm water and a soft cloth to remove any dirt that might not be washed away by rainfall. 

Preventative maintenance is a proactive strategy that involves regular maintenance of equipment where components are thoroughly cleaned and checked to reduce the risk of problems and downtime. 

Corrective maintenance is when an engineer repairs or replaces components that have stopped working or aren’t working as efficiently as they should be.

If you spot the following, it is recommended that you call out an engineer to complete a service or maintenance task.  

  • A drop in efficiency  
  • Unreliable performance  
  • Visible damage to the panels or other components 
  • Birds, rodents, or other wildlife disrupting your panels 

We recommend that you call us to book a service or maintenance inspection. Call us on 0331 6302225 or complete our contact form.

If you have our silver or gold maintenance packages, we will monitor your solar panels for you. As part of this monitoring, we will pick up on any problems or efficiency issues and get in touch with you to arrange a time and date to resolve them.

Regular maintenance will ensure that your solar panels are kept working as efficiently as possible for as long as possible. During maintenance checks and services, our technicians will spot any potential problems and resolve them before they have a negative impact on your commercial solar system. 

Common issues we find during services and maintenance checks include:  

  • System failure due to poor installation  
  • Damage from debris, wildlife and the weather  
  • Corrosion of panel surfaces and wiring 
  • Inverter problems  
  • Solar battery malfunction 

 These are all issues that we are able to rectify once spotted. 

Yes. To ensure your panels are able to absorb as much sun as possible, you can regularly clean the panel surfaces, removing any debris and dirt that might be blocking the panels.

Several factors can influence the performance of commercial solar panels. These include the amount of sunlight received, the angle and orientation of the panels, shading from nearby structures or vegetation, temperature variations, the cleanliness of the panels, and the efficiency of the inverter and other system components. Additionally, factors such as the quality of installation, maintenance practices, and the age of the panels can also impact their performance over time. Regular monitoring and maintenance can help optimise the performance of commercial solar panels and maximise their energy output.

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Ready to take the next step? Book a free property survey online or give us a call on 0331 6302225 today. Our team is here to support and guide you throughout the entire process, so let’s get started!

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Main Office:
290 Holdenhurst Road,
Bournemouth,
Dorset
BH8 8AY

Registered Address:
4 Namu Road
Bournemouth
Dorset
BH9 2QU

Telephone: 0331 6302 225

Commercial and Domestic Solar Panels across Dorset, Hampshire, Wiltshire, Berkshire, Sussex and Home Counties
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Registered in England and Wales 12081074 | Company number: 12081074 | VAT number: 334899162